If something’s wrong with your order, we’ll make it right. Here’s how replacements, refunds and cancellations work.
Last updated October 4, 2026
Damaged, faulty or wrong items
Email [email protected] within 30 days of delivery with your order number and a photo that shows the problem. We’ll send you a free replacement or give you a full refund, whichever you prefer. You don’t need to send the item back.
This covers items that arrive damaged, with a printing mistake, faulty, or different from what you ordered (the wrong size, color or design).
Lost parcels
If your parcel doesn’t arrive, see “Late, lost or undeliverable parcels” in our Shipping Policy. If the carrier can’t find it, we’ll replace it or refund you.
Changed your mind?
We don’t accept returns or exchanges for a change of mind or the wrong size, except under the right to cancel described below. Please check the Size guide before you order, and email us if you’re unsure: we’re happy to help you choose.
Your 14-day right to cancel (EU, EEA and UK)
If you live in the European Union, Norway, Iceland, Liechtenstein or the United Kingdom, you can cancel your order within 14 days without giving a reason. The 14 days start the day after you, or someone you name, receive the items. If your order arrives in several parcels, they start the day after the last one arrives.
How to cancel
Tell us within the 14 days: email [email protected] with your order number, or send us the cancellation form below. A clear message is enough.
Sending items back
Send the items back within 14 days of telling us. We’ll email you the return address. You pay the cost of sending them back.
Please pack the items carefully and return them unworn, unwashed and in the condition you received them. We may reduce your refund if an item has been used more than you’d need to check it, as you would in a shop.
Your refund
We refund the full price you paid within 14 days of receiving the items back, or of receiving proof that you’ve sent them, whichever comes first. The refund goes to your original payment method, at no charge to you.
Cancelling before your order ships
If we haven’t started processing your order yet, email [email protected] and we’ll cancel it and refund you in full. Once processing has started we can’t stop it, but customers in the EU, EEA and UK can still cancel after delivery as described above.
How refunds are paid
Refunds go back to the card or PayPal account you paid with. Once we’ve sent a refund, your bank or PayPal can take 5 to 10 business days to show it.
Your legal rights
This policy doesn’t affect your legal rights. If you live in the EU, the UK or Australia, for example, you also have rights for faulty goods under your local consumer law.
Cancellation form (EU, EEA and UK)
If you want to cancel, you can copy this form into an email to [email protected]. Using it is optional.
To: 7Prints, [email protected]
I hereby give notice that I cancel my contract for the sale of the following goods:
Order number and items: …
Ordered on: … / Received on: …
Name: …
Address: …
Signature (only if sent on paper): …
Date: …