Shipping is free on every order, to every country we deliver to, with no minimum spend. Here’s how long delivery takes and what to expect.
Last updated October 4, 2026
How long delivery takes
We process every order within 2–5 business days (Monday to Friday, not counting public holidays). Orders placed after 2 pm (UTC) start the next business day. The carrier then delivers it:
| Destination | Delivery after processing |
|---|---|
| United States | 3–6 business days |
| Canada | 5–10 business days |
| United Kingdom | 5–12 business days |
| European Union and rest of Europe | 5–12 business days |
| Australia and New Zealand | 7–15 business days |
| Rest of the world | 10–25 business days |
Each product page shows an estimated delivery date for your country. These are estimates: carriers can take longer around holidays, at busy times of year and to remote areas.
Shipping costs
Free. You never pay a shipping fee at checkout, however many items you order.
Where we ship
We deliver to almost every country in the world. We can’t currently deliver to Belarus, Cuba, Iran, North Korea, Palestinian Territory, Russia, Syria and Ukraine, because our carriers can’t ship there or the law doesn’t allow it.
Tracking
When your order ships, we email you a tracking link. Different products ship from different places, so an order with several kinds of products may arrive in separate parcels, each with its own tracking.
Customs duties and import taxes
Some countries charge duties or taxes on parcels from abroad. If yours does, the carrier may ask you to pay them before or on delivery. These charges are set by your country, not by us, and aren’t included in our prices.
Changing your address
Please check your address carefully at checkout. If you spot a mistake, email [email protected] straight away: we can correct it as long as we haven’t started processing your order.
Late, lost or undeliverable parcels
If tracking hasn’t changed for 10 business days, or it says delivered but you don’t have it, check with your neighbors and local post office, then email [email protected]. Please let us know within 30 days of the latest estimated delivery date. If the carrier can’t find your parcel, we’ll send a replacement or give you a full refund.
If a parcel can’t be delivered because the address entered at checkout was wrong or incomplete, we can send a new one; we’ll only ask you to cover what it costs us to make and ship it again.
Questions
Email [email protected] and we’ll reply within one business day.