Quick answers to the questions we hear most. Can’t find yours? Email [email protected] and we’ll reply within one business day.
Orders and payment
How can I pay?
With a credit or debit card, or with PayPal. Depending on your country and device, you may also see options such as Apple Pay or Google Pay. Payments are processed securely by Stripe and PayPal; we never see your full card number.
Can I change or cancel my order?
Yes, if we haven’t started processing it yet. Email [email protected] as soon as you can, with your order number. Once processing has started we can’t change or cancel it. If you live in the European Union, Norway, Iceland, Liechtenstein or the United Kingdom, you can still cancel after delivery: see our Refunds & Returns policy.
Do you have discounts?
Yes: buy more, save more. You get 10% off 2 items and 15% off 3 or more items, on any mix of products. The discount is applied automatically in your cart and can’t be combined with coupon codes.
Shipping and delivery
How much is shipping?
Nothing. Shipping is free on every order, to every country we deliver to, with no minimum spend.
How long will my order take?
We process every order within 2–5 business days. Delivery then takes about:
- United States: 3–6 business days
- Canada: 5–10 business days
- United Kingdom: 5–12 business days
- European Union and rest of Europe: 5–12 business days
- Australia and New Zealand: 7–15 business days
- Rest of the world: 10–25 business days
Each product page shows an estimated delivery date for your country. Holidays and remote areas can add a few days.
Where do you ship?
To almost every country, including the US, Canada, the UK, the EU, Australia and New Zealand. We can’t currently deliver to Belarus, Cuba, Iran, North Korea, Palestinian Territory, Russia, Syria and Ukraine, because our carriers can’t ship there or the law doesn’t allow it.
Will I have to pay customs duties or import taxes?
It depends on where you live. Some countries charge duties or taxes on parcels from abroad, and the carrier may ask you to pay them before delivery. They’re set by your country’s customs authority, not by us, so we can’t tell you the exact amount in advance.
How do I track my order?
As soon as your order ships, we email you a tracking link. If you have an account, you’ll also find it under My account → Orders.
Why did my order arrive in more than one parcel?
Different products ship from different places. An order with a T-shirt and a mug, for example, may arrive in two parcels on different days. Each parcel has its own tracking.
Products and sizing
How are your products made?
Each product is printed with the method that suits it, for example direct-to-garment printing for most T-shirts and sublimation for mugs, so designs stay sharp and last. Fabric, materials and sizes are listed in each product’s description.
How do I find my size?
Use the Size guide link on any product page, or see all our charts in the Size guide. Tip: measure a T-shirt you love and compare it with the chart.
Will the colors look exactly like the photos?
Very close, but not always identical. Screens show colors differently, and printed colors can vary slightly from item to item. Our product photos are realistic previews of the finished item.
How do I care for my item?
- T-shirts, hoodies and tote bags: wash inside out in cold water on a gentle cycle, tumble dry low or hang to dry, and don’t iron over the print.
- Ceramic mugs: dishwasher and microwave safe, unless the product description says otherwise.
- Tumblers: hand wash only, and never put them in the microwave.
- Posters and canvas prints: hang them out of direct sunlight and away from damp.
Returns and problems
What if my item arrives damaged or faulty?
We’ll make it right. Email [email protected] within 30 days of delivery with your order number and a photo of the problem. We’ll send a free replacement or give you a full refund, whichever you prefer, and you don’t need to send the item back.
Can I return something I don’t want?
We don’t take returns for a change of mind or the wrong size, so please check the size guide before you order. If you live in the European Union, Norway, Iceland, Liechtenstein or the United Kingdom, the law gives you 14 days from delivery to cancel for any reason; our Refunds & Returns policy explains how.
My parcel hasn’t arrived. What should I do?
Check the tracking link first, then your mailbox and neighbors. If tracking hasn’t changed for 10 business days, or it says delivered but you don’t have it, email [email protected]. If the carrier can’t find it, we’ll send a replacement or refund you.
Reviews
Can I leave a review?
Please do. Reviews from verified buyers appear on each product page, and we publish every genuine review, good or bad. On your order confirmation page you can ask for a single reminder email, sent 10 days after your order ships, with a link to review it without an account.
Your account
Do I need an account to order?
No. You can check out as a guest. If you like, tick “Create an account” at checkout, or create one with one click on your order confirmation page, to see your orders and tracking in one place and check out faster next time.
How do I create an account or sign in?
Use the person icon at the top of any page, or go to My account. To sign up, enter your email address: we email you a link to choose your password.
I forgot my password. What do I do?
On the My account page, choose “Lost your password?” and enter your email address. We email you a link to choose a new one straight away. It works once and expires after a day. If it doesn’t arrive within a few minutes, check your spam folder.
Can I delete my account?
Yes. Email [email protected] from the address on your account and we’ll delete it. We keep order records only as long as tax law requires.
Emails from us
What emails will I get from you?
When you order, we email you an order confirmation, then a shipping email with a tracking link for each parcel. If you ask for them, we also send one review reminder and our weekly email. We never add you to our weekly email just because you ordered.
How do I stop your weekly email?
Click “Unsubscribe” at the bottom of any weekly email: it works straight away. Or email [email protected] and we’ll take you off the list.
I didn’t get an email from you. What should I do?
Check your spam or junk folder, and that the email address on your order is right. Still nothing? Email [email protected] and we’ll send it again.
Still have a question?
Email [email protected]. We reply within one business day.